Careers

Customer Service Field Technician

Number of Open Positions: 1

ABE Equipment is looking for a motivated, self-starting, team-oriented Customer Service Field Technician. We are a world leader in providing top-notch beverage production and packaging equipment around the globe. We pride ourselves on having the best customer service in the industry and maintaining the solid reputation we have built over the years. If you are looking for a fast-paced, ever-challenging career, then we may have the opportunity for you. This position requires a high mechanic aptitude and strong communication skills.

To learn more about us check out this video: https://vimeo.com/600448886

Required Knowledge, Skills, and Abilities

Authorized to work in the United States without Company sponsorship.
Basic to moderate computer literacy/competency. Ability to learn/work within computerized tracking/business systems for the purpose of reviewing inventory levels, ordering parts, review machine component listing, etc.
Conceptual and logical thinking organized and having the ability to multi-task and prioritize tasks and workload.
This Field Service Technician role requires the ability to work extended hours and travel a great deal. The Field Service Technician may be needed to travel with little notice to customer locations most anywhere in the US. As the skill set of this service technician matures, they may also be asked to travel internationally.
Strong oral and written communication skills. Developed interpersonal and negotiations skill set. Composed and able to listen and professionally respond to customer concerns.
Strong technical skills set and ability to problem solve mechanical, electrical, and electronic systems.

Preferred Knowledge, Skills, and Abilities:

Post high school technical schooling/accreditation. Associates or bachelor’s degree in engineering or technical field.
Experience as a customer service or field service representative, serving in a problem solving and or technical role.
Experience with Continuous Improvement, Lean Manufacturing methodologies, KanBan, 5-S, Process Flow/Value Stream Mapping.

Essential Functions of Job Under the Direction of Leadership:

Serve as point person with customers, addressing concerns and needs.
Provide real-time technical support including mechanical, electrical, and programing. Problem solving customer issues and bring to resolution, while maintaining financial and resource balance for the Company.
Assist with the returns of parts from customers that may or may not be defective and research why the part was returned.
Serve as liaison with vendors and suppliers, communicating issues and concerns, dates & deadlines, etc.
Assist with communication, coordination, and shipment of needed parts to customers.
Train and educate customer in the use/application of Norland products.
Capture customer concerns in Quality Assurance NCP/CAPA database.
Uses current and any new CRM/ERP/Inventory software to document communications, parts sales, incidents, etc. of customers.
When serving in the capacity of a field tech, complete the Installation parts list to ensure arrival with needed support equipment and tools. Serve as company liaison and complete related reports.
Assist with writing troubleshooting and maintenance bulletins for Norland equipment manuals as time permits.
Works to ensure adherence to standard operating procedures and ensuring product quality outcomes.
Actively supports and enforces plant safety processes and practices.
Supports Continuous Improvement initiatives.
Contributes to the success of the business and team by accomplishing individual accountabilities and needed results
Other duties as assigned.

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Procurement Manager

Number of Open Positions:

Norland Intl. and ABE Equipment, manufacturers of premium bottled water equipment and top-quality beverage production and packaging equipment, is looking to for an experienced Procurement Manager. We have been in business for over 30 years and pride ourselves in holding true to our core values for our employees and our customers. We are looking for an adaptable, dedicated, reliable, respectful leader who does the right thing! If you are looking for a challenging role and family-oriented environment, we would love to chat with you!

Requirements Knowledge, Skills, and Abilities to be Considered Qualified for the Position

• Authorized to work in the United States without Company sponsorship.
• Advanced computer literacy and the ability to work within Microsoft Excel and/or other ERP/MRP computerized inventory and business systems.
• Conceptual and logical thinking.
• Organized and has the ability to multi-task and prioritize tasks and workload.
• Seasoned skill set and understanding of the interrelatedness of the purchasing process and operations scheduling.
• Must be capable of demonstrating excellent attendance performance/conduct.
• Strong oral and written communication skills.
• Positive and professional demeanor, fostering effective working relations within, and across, departmental boundaries.
• Ability to negotiate conditions of price, terms, etc. with vendors and contractors.
• Detailed, analytical and results oriented.

Preferred Knowledge, Skills, and Abilities

Essential Functions of Job Under the Direction of Production Leadership

• Associates or bachelor’s level degree in supply chain management, logistics, business, finance, or related field.
• Leadership or supervisory history, with proven ability to lead, monitor results and get things done through others.
• Five (5) years previous/proven work history in supply chain within a manufacturing environment.
• Developed vendor relations and negotiations skill set.
• Experience in a leadership role within purchasing, scheduling, and/or inventory control.
• Experience with Continuous Improvement, Lean Manufacturing methodologies, KanBan, 5-S,
• Process Flow/Value Stream Mapping.
Essential Functions of Job Under the Direction of Production Leadership:
• Developing procurement strategies that are inventive and cost-effective.
• Work with other operations leadership to monitor and forecast upcoming levels of demand.
• Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Prepares purchase orders by verifying specifications and price, obtaining recommendations from suppliers for substitute items.
• Obtains purchased items by forwarding orders to suppliers, monitoring, and expediting orders.
• Assists in verifying receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Track and report key functional metrics to reduce expenses and improve effectiveness.
• Seek and partner with reliable vendors and suppliers. Craft negotiation strategies and close deals with optimal terms.
• Provides purchasing, planning, and control information by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by participating in educational opportunities.
• Assist Operations with daily build-related tasks such as ordering parts, parts tracking, interacting secondary suppliers relative to status of parts, etc.
• Partner with Operations, Quality and Engineering stakeholders to ensure clear requirements documentation.
• Perform cost and scenario analysis, and benchmarking.
• Supervise, coach, and train supply chain workforce.
• Monitor and write quarterly and annual performance appraisals, timesheets, and accurate record keeping for payroll and employee performance.
• Other duties as assigned.

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